Calls & conduct.

The call journey

1. 01
   Check eligibility

   Chase evaluates the contact gate and records its decision.

2. 02
   Call with context

   Bolna opens with AI disclosure, confirms identity, then may discuss the invoice using dossier context.

3. 03
   Act during the call

   The agent can request a payment link, record a promise, log a dispute or opt-out, and schedule an allowed callback.

4. 04
   Review the outcome

   After a completed execution, Chase analyzes the conversation, updates the dossier and refreshes the queue.

Contact rules

The default debtor calling window is 09:00–18:30 IST within hard 08:00–19:00 limits. The gate also considers Sundays, attempt caps, minimum gaps, promises, disputes, opt-outs and consent. A 21:00 callback request is logged as blocked and moved to the next allowed slot.

Review evidence

The Calls page shows lifecycle, transcript, tool actions and analysis when available. Compliance shows the rule decision and audit trail. A disconnected call is not treated as a completed analysis until Bolna sends the final execution.